Frequently Asked Questions for the Thermador Accessories Store

How do I find parts and accessories for my my appliance?

Simply enter your appliance Model Number (E-Nr) on this page. You’ll be taken to an informational page for your appliance. To view an appliance diagram and a list of parts, select the PARTS tab. To view accessories, select the ACCESSORIES tab.

How do I find a part if I already know its part number?

Enter the part number on this page. You’ll be taken directly to the item.

Who can I contact if I need help finding an item?

Please call Thermador Customer Support at 1-800-735-4328.

What shipping options are available?

• Standard Delivery: 5 to 7 business days

• Two-Day Delivery: 2 business days

• One-Day Delivery: 1 business day (not available for Alaska, Hawaii, Puerto Rico & U.S. Virgin Islands)

What is your return policy?

Please review our Terms & Conditions to learn about our return policy and process.

How do I cancel my order?

Please call Thermador Customer Support at 1-800-735-4328 to cancel an order. If your order has already been sent to our warehouse, it may not be possible to cancel your order. In that case, you’d follow the return process noted on our Terms & Conditions after you’ve received your order.

How can I view and track my orders?

Before purchasing, create a MyThermador account here. Then, purchase the items while you’re signed into your MyThermador account. You’ll be able to reference all your orders in your MyThermador account.