Terms & Conditions

BSH Home Appliances Corporation (hereinafter, "BSH") appreciates your interest in its home appliance products and your visit to our website for the possible purchase of parts, accessories, cleaning products, and more (hereinafter referred to as "Merchandise"). Use of BSH web pages and any order of Merchandise from BSH CONSTITUTES YOUR AGREEMENT TO BE BOUND BY ALL OF THE FOLLOWING PROVISIONS. BSH reserves the right to update these terms and conditions at any time without notice.

1. SAFETY CONCERNS AND WARRANTY EXCLUSIONS:

For safety and property damage concerns, BSH highly recommends that you do not attempt to repair BSH products yourself, or use an non-authorized service provider; BSH will have no responsibility or liability for repairs or work performed by a non-authorized service provider. Authorized service providers are those persons or companies that have been specially trained on BSH products, and who possess, in BSH’s opinion, a superior reputation for customer service and technical ability (note that they are independent entities and are not agents, partners, affiliates or representatives of BSH). BSH recommends that you review the terms and conditions of your product warranty before ordering any parts; you may have a warranty or extended warranty in effect that may apply (provided you utilize an authorized service provider).

2. DISCLAIMER OF LIABILITY:

YOU ASSUME ALL RISK AND LIABILITY IF YOU DECIDE TO WORK ON YOUR BSH PRODUCT YOURSELF. IN NO EVENT SHALL BSH BE LIABLE TO YOU OR TO ANY OTHER PARTY FOR ANY DAMAGES, INCLUDING SPECIAL, PUNITIVE, CONSEQUENTIAL, DIRECT OR INDIRECT NOR FOR ANY "ACT OF GOD", WHETHER OR NOT FORESEEABLE, NOR SHALL BSH BE LIABLE FOR ANY ACTS OR OMISSIONS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION THOSE OF AN INSTALLER, DEALER OR SERVICER.

3. LIMTED WARRANTY:

BSH SHALL PROVIDE A LIMITED WARRANTY FOR 365 DAYS ON ALL "DEFECTIVE" MATERIALS AND WORKMANSHIP FOR MERCHANDISE PROVIDED HEREUNDER, SOLELY LIMITED TO A REPAIR OR REPLACEMENT REMEDY OF THE MERCHANDISE ITSELF (THIS LIMITED WARRANTY DOES NOT EXTEND YOUR STANDARD PRODUCT WARRANTY IN ANY WAY, AND ALL STANDARD RESTRICTIONS SUCH AS CUSTOMER ABUSE/MISUSE OR THIRD-PARTY DAMAGE APPLY). TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO THE MERCHANDISE, WHETHER THE CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY WARRANTY IMPLIED BY LAW, WHETHER FOR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR OTHERWISE, SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS EFFECTIVE. IN NO EVENT WILL THE MANUFACTURER BE LIABLE FOR CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, "BUSINESS LOSS", AND/OR PUNITIVE DAMAGES, LOSSES, OR EXPENSES, INCLUDING WITHOUT LIMITATION TIME AWAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELLING EXPENSES IN EXCESS OF DIRECT DAMAGES WHICH ARE DEFINITIVELY CAUSED EXCLUSIVELY BY BSH, OR OTHERWISE THE PRODUCT, OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

THE MANUFACTURER'S WARRANTY SHALL APPLY TO ANY MERCHANDISE NOT MANUFACTURED BY BSH.

4. PRODUCT SPECIFICATIONS:

It is your responsibility to provide accurate information on your product and to determine the proper Merchandise you may need or desire to order. At a minimum, you will need the BSH product's model number and brand name. The database you have entered is a global database and exact specifications are critical in order for BSH to properly assist you.

5. FULFILLMENT OF ORDERS:

BSH will use commercially reasonable efforts to expedite your order and have it fulfilled as soon as possible. In most cases, depending on Merchandise availability, orders received before 10:00 am at the applicable BSH location will be processed by the following day. In any event, Merchandise orders are only fulfilled on an AS-AVAILABLE BASIS, AND BSH MAKES NO GUARANTEEES, REPRESENTATIONS OR WARRANTIES ON THE AVAILABILITY OF MERCHANDISE. Methods of shipping shall be determined in BSH's sole discretion. Parts are provided on a functionality basis only, and cosmetic features such as colors or surface textures may not match the product or model you have. This functional disclaimer does not apply to accessories. The manufacturer's warranty applies to all accessories, whether manufactured by a third party or BSH.

6. RETURN OF SHIPPED PARTS - 10 DAY LIMIT:

Open and inspect your Merchandise shipment immediately upon receipt.

To return Merchandise damaged in shipment or incorrect order: You must call BSH/Thermador for instructions on how to handle this order no later than ten (10) days after receipt of the order. BSH/Thermador may require the creation of a Return Authorization (RA) to return the Merchandise. In this case, mail the Merchandise to BSH/Thermador with the RA Number written on the package. If an RA Number is not required, dispose of the damaged Merchandise properly. Credit will be issued approximately three (3) days after BSH/Thermador has reviewed and approved the return (credit may not show up on your credit card statement for 1-2 billing cycles).

For all other return Merchandise: You must call BSH to receive a Return Authorization (RA) Number no later than sixty (60) days after receipt of the order. Merchandise must be in its original packaging, undamaged, and unused. Credit will be issued approximately three (3) days after BSH has reviewed and approved of the return (credit may not show up on your credit card statement for 1-2 billing cycles).

7. This web site (and any orders you place) shall be governed by and construed in accordance with the laws of the State of North Carolina without giving effect to its conflicts of law principles, including without limitation its validity, interpretation, construction, performance, enforcement, and all other matters arising out of or in relation hereto, and all the transactions it contemplates.