SingleKey ID is a single sign on identity platform that allows you to access certain applications and websites from different brands with one single user name and password. SingleKey ID cannot access any personal information saved in your partner-specific accounts.

SingleKey ID lets you log in to certain applications and websites from Thermador and its partner brands with one single user name and password. Receive seamless access to select areas after a login, such as online services, apps, devices, and product information and warranties.

If you already have an account with MyThermador or another partner brand that uses SingleKey ID, be sure to use the same email address when creating your SingleKey ID. Need support?

You can use your SingleKey ID to log in to the Thermador website and Thermador apps, as well as websites and apps of partner brands. Your account with each partner only becomes active after you log in for the first time to their website or app with your SingleKey ID. You don't have to create a separate account with each partner. However, you might need to provide additional information in your profile with some partners to use certain services or apps.

After creating a SingleKey ID, you’ll be asked if you already have an account with Thermador or a partner brand. Select yes, and when prompted, enter the email address associated with your old account. You will receive a confirmation email, be sure to enter the verification code into the overlay to successfully merge your account with your SingleKey ID account.

No, an internet connection is required to log in with your SingleKey ID.

An overview of brands that support SingleKey ID can be found here.

SingleKey ID is exclusively an identity platform that allows you to log in to websites and applications of many different brands, with one set of login credentials. All other features, content, services, etc. is provided by the participating brands and might differ based on availability and location.

SingleKey ID is a service used by consumers to access online content and services provided by partner brands. For more information, please see the terms & conditions.

Yes, your SingleKey ID can be used to log in to the Home Connect app. To use certain Home Connect app functions, you first need to pair your compatible smart products with the app.

Not necessarily. Certain partner websites, apps, online shops, and services might not use or not yet use SingleKey ID.

1. Create an account by clicking here.

2. Enter your email address and set a password. Then you'll get an email with an activation code.

3. Copy the activation code from your received email. Paste it back to the verification screen in order to activate your SingleKey ID. This code expires after 30 minutes, but you may request a new one.

4. You will get redirected back to this website automatically.

You can delete your SingleKey ID here. By deleting your SingleKey ID, a request to delete your account is sent to Thermador and any partner brands you've accessed with your SingleKey ID. This might cause the data in all your connected accounts to be lost. Depending on the app or website, this could include documents like warranty certificates and invoices, as well as smart home routines or smart device history data.

Before deleting your SingleKey ID, please backup or download all information you want to keep.

Log in to the SingleKey ID website. Now go to the "My Profile" section and click "Change password".

Log in to the SingleKey ID website. Now go to the "My Profile" section where you can change your personal information. Some of your information might be hosted by a partner, and only accessible via the relevant partner website or app.

Log in to the SingleKey ID website. Now go to the "My Profile" section and click "Change email address".

Currently, you'll need to create two different SingleKey IDs, each with a different email address, if you want one for business and one for personal use.

Existing app users will be required to create a SingleKey ID in order to use the app.

• Log out of your Home Connect app account, then sign back in and follow the prompts to create a SingleKey ID. Note: We suggest using the same credentials used for your original Home Connect account.
• Upon creating your SingleKey ID in the app, you will receive a confirmation email.
• Click ‘Confirm’ in the email to finalize account creation!
• Now you can log in to your Home Connect account and use the app.

For first time users that haven’t downloaded the app or users that downloaded the app but haven’t created an account

• Download the Home Connect app
• Open the Home Connect app and select Sign in.
• Follow the prompts to create your new account.

Note: SingleKey ID is integrated into the account creation process.

Your SingleKey ID and Home Connect accounts are merged into one account with the same username and password. You only need one username and password per Home Connect account.

Go to the SingleKey ID login page and select "Forgot my password".

Please double-check the following:

• Make sure you entered your email address and password correctly.
• Check your internet connection.
• Reset your password as a final option.

Please contact Thermador customer service or customer service of the corresponding partner brand.

• It can take up to 15 minutes to receive the confirmation email.
• Be sure to check your internet connection.
• Check the inbox of the email address you entered. Remember to check your SPAM or "unknown" folder.

Before SingleKey ID launched, you received an email from MyThermador or a partner brand announcing the change. The email address to which this email was sent corresponds to your partner account. To ensure you can access your information in your partner account/s in the future, please use the very same email address to create your SingleKey ID. If you did not receive an email announcing the change or have deleted it, please contact Thermador customer serviceor the corresponding partner brand.

Your SingleKey ID personal information is stored on secured servers in Europe. SingleKey ID does not store personal information collected and used by partner websites, apps, products, and services. Should you have questions about this data's storage and security, please contact the corresponding partner.

Your data is stored secured according to high regulative standards. SingleKey ID is fully compliant with the European General Data Protection Regulation (GDPR). For more information, see our privacy policy.

You can manage the personal information stored by SingleKey ID here.

SingleKey ID primarily hosts data related to your digital identity. To access and manage the data stored by partners that use SingleKey ID, visit the respective partner website or contact the partner's support channel.

Personal information in your partner accounts will not be transferred or shared among SingleKey ID partners. SingleKey ID exclusively provides users access to Thermador and partner brands' websites, apps, and services. SingleKey ID only shares your personal information with a partner after you sign in with that partner for the first time.

No, information stored in your partner accounts (including business data) will not be transferred to SingleKey ID. SingleKey ID allows you to log in and get access to your account with Thermador and partner brands. It does not store any information in your respective accounts, including business data collected by the partner. In order to access your business data, log in to the corresponding accounts of the partner using SingleKey ID.