For further troubleshooting assistance, contact Thermador Customer Support at 1-800-735-4328 or locate an authorized Thermador servicer.
Click on the tabs below to view helpful tips for your appliance. If you need further assistance, please contact Thermador Customer Support: 1-800-735-4328. |
The Electric Cooktop Does Not Turn On
There are several solutions for this problem:
- The Electric Cooktop may not be plugged in. Check to see if it is plugged in.
- The main switch is turned off. Make sure to turn the unit on.
- Check to see if you are experiencing a power failure.
- The power may not be flowing to the socket. Check if there is electricity in the outlet in question by using another small object that runs on electricity (e.g., hair dryer). If there is no electricity in the outlet, consult an electrician.
- The fuse may have blown or the circuit breaker tripped. Replace the fuse or reset the circuit breaker.
The Domestic Fuse Has Tripped
Check whether the residual-current-operated circuit-breaker (FI) or the domestic fuse for the electric circuit has tripped. The main fuse and residual-current-operated circuit-breaker (FI) are for your safety and respond if there has been an overload or short-circuit in the electric circuit. Check whether other appliances in the electric circuit caused an overload. If required, contact an electrician.
An "F" and a Number Appears on the Display
If an "F" and a number flash in alteration on the display, your appliance has detected a fault. Refer to your owner's manual for possible solutions. If you do not have an owner's manual, you can download it here.
The Electric Cooktop Seems to Be On Even Though It is Turned Off
The HOT indicator light is on because the surface is still hot. This light is on for safety reasons.
The Electric Cooktop Makes a Quiet Humming Sound During Heating
This is normal and nothing is wrong with your Electric Cooktop.
More Troubleshooting Topics
Switch off the fuse in the fuse box and have the appliance connected correctly by an electrician.
This is normal for your Electric Cooktop and it is operating correctly. The heating element consists of several elements that will glow during operation. There are no heating elements where the electrical connection and the cable duct are routed. The glow pattern remains dark at these points.
Differences in brightness are due to technical reasons and are normal. The heating elements are operating correctly.