How do I find parts and accessories for my my appliance?

Simply enter your appliance Model Number (E-Nr) on this page. You’ll be taken to an informational page for your appliance. To view an appliance diagram and a list of parts, select the PARTS tab. To view accessories, select the ACCESSORIES tab.

How do I find a part if I already know its part number?

Enter the part number on this page. You’ll be taken directly to the item.

Who can I contact if I need help finding an item?

Please call Thermador Customer Support at 1-800-735-4328.

What shipping options are available?

• Standard Delivery: 5 to 7 business days

• Two-Day Delivery: 2 business days

What is your return policy?

Open and inspect your Merchandise shipment immediately upon receipt.

To return Merchandise damaged in shipment or incorrect order: You must call BSH/Thermador for instructions on how to handle this order no later than ten (10) days after receipt of the order. BSH/Thermador may require the creation of a Return Authorization (RA) to return the Merchandise. In this case, mail the Merchandise to BSH/Thermador with the RA Number written on the package. If an RA Number is not required, dispose of the damaged Merchandise properly. Credit will be issued approximately three (3) days after BSH/Thermador has reviewed and approved the return (credit may not show up on your credit card statement for 1-2 billing cycles).

For all other return Merchandise: You must call BSH to receive a Return Authorization (RA) Number no later than sixty (60) days after receipt of the order. Merchandise must be in its original packaging, undamaged, and unused. Credit will be issued approximately three (3) days after BSH has reviewed and approved of the return (credit may not show up on your credit card statement for 1-2 billing cycles).

How do I cancel my order?

Please call Thermador Customer Support at 1-800-735-4328 to cancel an order. If your order has already been sent to our warehouse, it may not be possible to cancel your order. In that case, you’d follow the return process noted on our Terms & Conditions after you’ve received your order.

How can I view and track my orders?

Before purchasing, create a MyThermador account here. Then, purchase the items while you’re signed into your MyThermador account. You’ll be able to reference all your orders in your MyThermador account.