Refrigeration - Troubleshooting Guide

When your refrigerator refuses to power up, it can be frustrating. Various factors can contribute to this issue. Follow the instructions below to identify and resolve the specific problem:

• The refrigerator may not be plugged in. Check to see if it is plugged in.
• The main switch is turned off. Make sure to turn the unit on.
• Check to see if you are experiencing a power failure.
• The power may not be flowing to the socket. Check if there is electricity in the outlet in question by using another small object that runs on electricity (e.g., hair dryer). If there is no electricity in the outlet, consult an electrician.
• The fuse may have blown or the circuit breaker tripped. Replace the fuse or reset the circuit breaker.

If your refrigerator's water dispenser isn't dispensing sufficient water or is not working at all, understanding the underlying causes is crucial. Explore the following troubleshooting steps to ensure seamless operation, covering factors like proper filter installation, valve openness, kink resolution, and more:

• Check to ensure that the water filter has been correctly installed and has been fully rotated, sitting snugly in the filter compartment. The lines on the filter cap should align with the lines on the compartment. Click here to learn how to properly replace your water filter.
• The shut-off valve may not be completely open. Adjust the shut-off valve so that it is completely open.
• The water connection line may have kinks in it. Shut off the water supply and straighten out the kinks. Have any damaged water connection lines replaced with original manufacturer parts. You can purchase the parts in the Thermador Accessories Store.
• The water filter is old or clogged. You will need to replace the water filter. Click here to learn how to properly replace your water filter. Water filters can be purchased in the Thermador Accessories Store.Avoid potential counterfeit filters by purchasing original and authentic Thermador filters there. Don't know which filter to purchase? Click here to learn which filter your appliance uses.

To address water filter issues in your refrigerator, ensure the timely replacement of old filters and proper installation. Learn about specific model variations and discover how to activate a new filter through your owner's manual or download it for guidance:

• The water filter is old and needs to be replaced. Click here to learn how to replace your water filter. If it has already been replaced, check to ensure that the water filter has been correctly installed and has been fully rotated, sitting snugly in the filter compartment. Make sure the lines on the filter cap are aligned with the lines on the compartment.
• For certain models, the Water Filter Symbol will continue to flash until the LIGHT / FILTER button or the SUPER COOL button has been pressed down simultaneously with the ICE button for 3 seconds. After this is done, the Water Filter Symbol will stop flashing and the new filter will be activated. Refer to your owner's manual for additional information. If you do not know have your owner's manual, you can download it here.

Water filters can be purchased in the Thermador Accessories Store. Avoid potential counterfeit filters by purchasing original and authentic Thermador filters there. Don't know which filter to purchase? Click hereto learn which filter your appliance uses.

When faced with unpleasant odors in your refrigerator, it's time to address the issue. Explore the following troubleshooting steps to eliminate odors and maintain a clean, odor-free storage environment:

• If your refrigerator is new, this is normal. After 24 hours of operation, the odor should disappear.
• If your refrigerator is not new and has lingering odors, turn it off, remove all the food, and clean the interior. After cleaning, turn it back on and place the food back in. Make sure to seal strong-smelling foods in order to prevent odors from forming. Wait 24 hours and if the odor is still there, change the carbon odor filter. Review your owner's manual to learn how to change the filter. If you do not know have your owner's manual, you can download it here. Replacement carbon odor filters can be purchased in the Thermador Accessories Store.

Having trouble with your ice maker? From jammed cubes to suboptimal production, these issues can impact the convenience of having ice at your fingertips. Learn how to troubleshoot these problems with our detailed instructions:

• An ice cube may be jammed in the arm that measures the level of the ice cube container. Remove the ice cube container and release the jammed ice cubes with a blunt plastic tool. Do not use sharp or pointy objects as this could damage the appliance.
• Do not leave the ice shovel in the ice cube container. If the shovel is left in the container, the sensor may not detect the correct fill level of the container and will stop producing ice.
• The ice maker may have just been turned on or it may have just dispensed a large amount of ice. From the time the power is switched on, it may take approximately 24 hours before the unit will begin producing ice. Allow 72 hours after the power is switched on for full ice production levels. The ice maker should make 70 to 120 cubes every 24 hours once cooled.
• The water pressure may be too low. Have it checked by a qualified person.
• The freezer may be too warm. Review your owner's manual to learn how to set a lower temperature. If you do not have your owner's manual, you can download it here.
• The ice maker may not be turned on. Refer to your owner's manual to learn how to turn it on. If you do not have your owner's manual, you can download it here.
• The water filter is blocked or needs to be replaced. Click here to learn how to properly replace your water filter. Water filters can be purchased in the Thermador Accessories Store.Avoid potential counterfeit filters by purchasing original and authentic Thermador filters there. Don't know which filter to purchase? Click hereto learn which filter your appliance uses.
• If your appliance is a built-in unit, make sure the ice bin is inserted correctly to activate the ice bin detection switch (located on the back wall).